Larson Electronics LLC
making and selling high quality products, Larson Electronics LLC (hereinafter
referred as "we"), strives to minimize returns. We value our relationship with
the customer (hereinafter referred as "you"). We test all products prior to
shipping process. We photograph and record each and every product during the
testing and packing process. In this way, we can ensure that every product we
ship out is in it best operational form.
ALL RETURNS MUST BE
AUTHORIZED BY REQUESTING A RETURN AUTHORIZATION FORM.
RETURNING ANY PRODUCT(S) TO US, YOU MUST OBTAIN A RETURNED MERCHANDISE
AUTHORIZATION (RMA) NUMBER FROM LARSON ELECTRONICS’ CUSTOMER SERVICE DEPARTMENT.
The assigned RMA number must then be marked on the outside of the return package
and on any correspondences.
Unless you have a separate agreement with Larson
Electronics LLC, or except as defined below as a non-returnable product, all
new, unused products may be returned within 15 days from the date on the invoice
or packing slip for a credit or return of the purchase price of the product,
minus any shipping and handling fees and any associated restocking
have 15 days from the date of invoice to return merchandise.
• You are
responsible for shipping the equipment back to Larson Electronics LLC (9419 E US
HWY 175, Kemp, TX 75143) and for the costs associated with that shipment.
It is important that you return everything on your order, and that it is in its
original packaging. Any missing components that are not received upon receipt of
return will be subtracted from any credits issued to you.
• The product must
be properly packed to survive the rigors of the carrier's transit. Items
returned with physical damage will result in a reduction of the credit due for
the return. In some cases, aesthetic damage can result in the forfeiture of all
• We will credit your account for the price of the equipment minus
shipping and handling costs.
• Shipping & Handling Fees are
NON-REFUNDABLE. You will also be responsible for the initial costs to ship the
merchandise to you. In the case of products that received free freight at the
time of purchase, any associated shipping costs WILL be subtracted from the
amount of the credit.
• A minimum of 15% restocking fee will be charged to
cover the repacking & preparation, if the boxes are opened or product has
been used. The return authorization form will have the percentage restocking we
plan to assess. We do reserve the right to increase this in the event the item
returned exceeds the conditions described over the phone.
• We will charge
additional restocking fees if the product comes back to us in other than
pristine "sell as new" condition. Items that have to be repackaged, replace
missing parts or components, replace product boxes or packaging (internal or
sales packaging) for product and/or accessories, remove and/or replace
batteries, refold carrying bags, replace missing documentation, etc. we will be
subject to a higher restocking fee.
want to be able to quickly inspect the item and put it back into inventory. Any
work we have to do restore the item or its packaging to original condition will
result in additional restocking fees.
case by case scenario, we may authorize returns for time periods extending past
the 15 day return policy as stated above. These returns must be
approved by us. Restocking fees for authorized returns outside of the
15 day return policy are subject to higher restocking fees. We reserve the right
to assess the scenario and apply appropriate restocking fees, which may be in
excess of 50% for timeframes exceeding 60 days, or for specialty
We do not accept returns on explosion proof, hazardous
area, or other associated classified location equipment, for safety reasons due
to the compliance for these products.
reserve the right to deny returns on all custom built products and products with
customer requested modifications. Modifications include but are not limited to:
color or finish, additional equipment installed, using customer specified
materials or equipment, or any other changes outside the standard specifications
of the product.
non-returnable products that were damaged in shipment, please see damage claims
non-returnable products that require repair, please see repair returns
All shipping damage and missing items must be reported
within 3 days of delivery. This is so we can process an insurance claim with the
carrier. Both freight and small package carriers will not accept damage claims
or missing item claims after 3 days. All damage claims after 3 days of delivery
will be denied and viewed as a repair return at your expense. All missing item
claims after 3 days of delivery will be denied, and replacements for missing
items must be purchased.
If your product is damaged and needs to be repaired, verify
with us that the product is repairable. We may ask you to send the product to
us, at your expense, to evaluate the extend of the damages and provide
associated costs of repair. You must pay all costs associated with shipping the
product to us, any parts required to complete the repair, labor involved in the
repair, and return shipping costs to ship the product back to you after the
repair. Before repairs are conducted, we will provide an estimate for the cost
associated with repairing the product. You must authorize the repair costs for
us to move forward with repairing your item. At the time of proposal, you may
choose to have the item shipped back at your expense without completing the
repairs, or to have us dispose of the product. If you elect to dispose of the
item, you understand and acknowledge that disposal of the product means you will
not receive the product back, and release us from any liability of the product.
Requests for disposal cannot be reversed.
If the unit should malfunction, it must be returned to the
factory for evaluation. A Return Authorization form must be requested and sent
with the product. Upon examination by Larson Electronics’, if the unit is found
to be defective it will be repaired or replaced at no charge. Larson
Electronics’ WARRANTY does not apply to defects resulting from any action of the
purchaser, including but not limited to mishandling, improper interfacing,
operation outside of design limits, improper repair, or unauthorized
modification. This WARRANTY is VOID if the unit shows evidence of having been
tampered with or shows evidence of being damaged as a result of excessive
corrosion; or current, heat, moisture or vibration; improper specification;
misapplication; misuse or other operating conditions outside of Larson
Electronics’ control. For more information, see the warranty disclaimer
appropriate to the product you purchased.
Return requests can be made via phone, email or chat. A
return authorization form must accompany all returns within the packing
materials. Your order number or account ID number must be presented at the time
of request. No RMA will be issued without an order number (proof of purchase).
credit will be issued for unauthorized returns. All non-authorized returns or
non-returnable products that are shipped to us will be billed for return
shipment back to you.
We reserve the right to change
or update this policy at any time. Any and all changes to the Return Policy are
effective immediately upon posting.